Last updated: 19/11/2025

At The Blacksmiths Arms, we are committed to protecting your privacy and handling your information responsibly. This policy explains what personal data we collect, how we use it, and the choices you have.

The Blacksmiths Arms
Flaxton, North Yorkshire
Info@theblacksmithsarmsflaxton.co.uk

We are the data controller for the personal information you provide.

We may collect the following information when you interact with us:

• Your name and contact details (e.g., email or phone)
   
• Reservation or event booking details
   
• Feedback, enquiries, or messages you send us
   
• Job applications or CVs if you apply to work with us
   

• Basic website analytics (e.g., page visits)
   
• Wi-Fi connection information if you use our guest network
   
• CCTV footage for safety and security
   

We use your personal data to:

• Manage bookings, reservations, and customer enquiries
   
• Provide food, drink, and customer service
   
• Communicate with you about your booking or questions
   
• Improve our services
   
• Ensure the safety and security of the premises (CCTV)
   
• Meet legal and regulatory obligations
   

We do not sell or share your information with third-party marketers.

We process your information on the following legal bases:

• Contract: To manage bookings and reservations
   
• Legitimate interests: To operate a safe and efficient business
   
• Legal obligation: For records required by law (e.g., licensing, safety)
   
• Consent: Where you have chosen to receive marketing communications
   

We may share your information with:

• Service providers who support our business (e.g., booking systems, payment processors)
   
• Regulatory authorities if required by law
   
• Emergency services, if necessary
   

All partners we use are required to protect your data.

CCTV operates at The Blacksmiths Arms for security, crime prevention, and staff/guest safety.
Footage is stored securely and accessed only when necessary.

We keep personal data only for as long as necessary for the purposes outlined above, or as required by law.
CCTV footage is typically retained for a short period unless needed for an investigation.

You have the right to:

• Access the personal data we hold about you
   
• Request correction or deletion of your information
   
• Object to or restrict certain processing
   
• Withdraw consent (where consent is the basis for processing)
   

To exercise these rights, please contact us using the details above.

We will only send you marketing messages if you have given us permission.
You can opt out at any time by contacting us.

If you visit our website, we may use basic cookies or analytics tools to understand how the site is used.
You can adjust your browser settings to manage cookies.

We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request